Effective date: July 16, 2026

WESHIPAC collects information you provide when you browse the store, create an account, request dealer access, place an order, or contact us. This may include your name, company, billing and shipping details, contact information, account credentials, order history, and communications.

How information is used

• Process and fulfill orders, returns, and customer-service requests.
• Operate accounts, prevent fraud, and protect the storefront.
• Calculate shipping and taxes when those services are enabled.
• Communicate operational, legal, or service-related information.

Payments and service providers

Payment details are handled by the payment provider selected at checkout. WESHIPAC does not intentionally store complete card numbers on this website. We may share information with hosting, payment, shipping, tax, analytics, security, and support providers only as needed to operate the store.

 

Return & Refund Policy

At WESHIPAC, we want you to receive the correct HVAC equipment in good condition. Please review your order carefully before installation. Because HVAC equipment is large, specialized, and often shipped by freight, the following return conditions apply.

Returns of Unused Equipment

Unused and unopened products may be returned within 60 days of the original shipment date, subject to approval by WESHIPAC.

To qualify for a return:

• The product must be unused and never installed.
• The product must be in new and resalable condition.
• The original manufacturer packaging, manuals, accessories, components, and packaging materials must be included.
• The original packaging must not be damaged, written on, or altered.
• The product must be free from scratches, dents, damage, or other signs of use.
• A Return Merchandise Authorization (RMA) must be obtained from WESHIPAC before the product is shipped back.

Returns sent without prior authorization may be refused.

Restocking Fee

Approved customer-requested returns are subject to a 15% restocking fee.

The restocking fee does not apply when WESHIPAC shipped the incorrect product or when an approved return is the result of an error by WESHIPAC.

Return Shipping Costs

Customers are responsible for all return shipping and freight costs unless the return is the result of an error by WESHIPAC.

For orders originally shipped under a Free Shipping offer, the actual outbound shipping or freight cost incurred by WESHIPAC may be deducted from the refund.

Original shipping and freight charges are non-refundable.

Large HVAC equipment originally delivered by LTL freight must generally be returned using an appropriate freight carrier. Customers are responsible for properly packaging and securing returned equipment.

Non-Returnable Products

Products cannot be returned after they have been installed, connected, operated, modified, or damaged after delivery.

Special-order, custom-order, clearance, discontinued, scratch-and-dent, or otherwise designated final-sale products may also be non-returnable.

Electrical components and other products that have been installed or connected are not eligible for return unless otherwise required by law.

Incorrect Products

If WESHIPAC ships an item different from what was ordered, please contact us as soon as possible.

After confirming the error, WESHIPAC will arrange the appropriate correction and will be responsible for reasonable return shipping costs associated with the incorrectly shipped product.

Freight Damage

Please inspect all equipment before signing the carrier’s delivery receipt.

If visible damage is present:

1. Note the damage clearly on the carrier’s delivery receipt.
2. Take clear photographs of the damaged equipment, packaging, pallet, and shipping label.
3. Keep all packaging materials.
4. Contact WESHIPAC within 3 business days of delivery.

If the shipment is missing items, damaged, or appears to have been mishandled, please document the issue with the delivery driver whenever possible.

Failure to report freight damage promptly may affect our ability to file a freight claim or provide a replacement.

Defective Equipment and Manufacturer Warranty

Equipment that has already been installed or operated is generally not eligible for return.

If installed equipment is believed to be defective, the applicable manufacturer’s warranty will generally apply. WESHIPAC will assist customers with available manufacturer warranty information when appropriate.

Labor, installation, diagnostic, refrigerant, removal, and other service costs are not refundable unless specifically covered by the manufacturer’s warranty.

Refunds

Once an authorized return is received, WESHIPAC will inspect the merchandise.

Approved refunds will generally be processed within 7–10 business days after inspection.

The refund will be issued to the original payment method, less any applicable:

• 15% restocking fee
• Return shipping or freight charges
• Original outbound freight costs associated with a Free Shipping order
• Other charges permitted under this policy

Banks and credit card companies may require additional time to post the refund to your account.

How to Request a Return

Before shipping any product back, please contact WESHIPAC to request an RMA and return instructions.

Please provide:

• Your name
• Order number
• Product/model number
• Reason for the return
• Photographs when damage or shipping issues are involved

Do not ship equipment back until WESHIPAC has provided return authorization and instructions.

WESHIPAC reserves the right to refuse returns that do not meet the requirements of this policy.

 

Cookies and retention

The site uses necessary cookies for carts, sessions, accounts, and security. Records are retained as needed for orders, support, fraud prevention, accounting, and legal obligations.

Your choices

You may request access, correction, or deletion of eligible personal information by emailing sales@aosupply.co. Some records must be retained for contractual, tax, security, or legal reasons.